1. Overnight Care Scope

Overnight care is charged per night and includes overnight presence plus scheduled pet-care activities described in the confirmed service plan. Overnight care is not continuous 24-hour supervision. Sitters may leave the home for work, errands, meals, personal obligations and other scheduled services. The client confirms that each pet can safely remain alone for the periods disclosed and agreed before service.

2. Service Hours & Windows

Regular pet-care services are scheduled between 7:00 a.m. and 9:00 p.m. Requested service times are assigned a confirmed window, generally two hours, to account for travel, traffic, weather, emergencies and the needs of other pets. Time-sensitive medication requirements must be disclosed and approved before booking.

3. Late Returns

Clients must notify Genuine Love Pet Care immediately of delayed or changed return plans. Additional coverage is not guaranteed until confirmed. Depending on the pet’s needs and team availability, coverage may be provided as a drop-in visit, constant care or an additional overnight and will be charged at the current applicable rate. If coverage is unavailable, the client’s emergency contact may be required to assume care.

4. Cameras & Privacy

Lawfully placed cameras are permitted when disclosed in advance. Cameras are not allowed in bathrooms, the sitter’s sleeping area or private changing areas. Hidden or undisclosed cameras may result in service termination.

5. Home Access & Alarm Systems

Alarm arrangements must be approved before service. If an alarm will be used, the client must provide a unique code, passphrase and tested written instructions. Otherwise, the alarm should remain disarmed during service.

6. Visitors & Workers During Service

All expected visitors, relatives, housekeepers, contractors or workers must be disclosed before service. Shared access may affect whether we can safely accept or continue the booking.

7. Overnight Home Requirements

Clients must provide a clean, safe sleeping area with a proper bed or suitable sofa bed, freshly cleaned bedding, a clean bathroom, towels and working utilities. Sitters are not expected to sleep on the floor or a makeshift mattress.

8. Housekeeping

We clean pet-related accidents and keep the areas we use orderly, but we do not provide deep cleaning, client laundry, household dishes, bedding service or unrelated household chores.

9. Holiday Pricing

Holiday pricing applies only to the designated holiday dates published by Genuine Love Pet Care. A weekend is not automatically charged at the holiday rate.

Questions About Our Policies?

If you have questions about our services, policies or your upcoming care request, please contact Genuine Love Pet Care before confirming your service.

REQUEST AVAILABILITY
Genuine Love Pet Care
Email: info@genuinelovepetcare.com
Phone: 954-394-2603