Frequently Asked Questions
Find answers to common questions about our services, booking process, pet care, and what to expect.
What services do you offer?
We provide overnight in-home pet sitting, drop-in visits and dog walks. We also care for cats and select small or exotic companion animals after reviewing their routines.
Where do you provide service?
We serve approved locations throughout Broward County and select parts of North Miami-Dade. Coverage depends on the requested address, dates and team availability. Submit your address so we can confirm service.
What animals do you care for?
Genuine Love Pet Care provides in-home care for dogs, cats, birds, rodents, and select household reptiles.
Please note that while our pet-care insurance covers eligible dogs, cats, birds, and rodents, reptiles are not covered under our current pet-care insurance policy. We may still provide routine care for non-venomous household reptiles on a case-by-case basis with the pet owner's knowledge and written acknowledgment of this insurance limitation.
For safety reasons, we do not provide care for venomous or poisonous reptiles or other animals that present specialized safety risks.
How is exotic-pet care priced?
Small and exotic pet care is quoted according to the species, number of pets, visit length, feeding routine, enclosure needs, medication and handling requirements. Pricing begins at the applicable drop-in visit rate.
What does overnight pet sitting include?
An approved sitter stays overnight in your home, follows the agreed pet-care routine and provides at least three updates each day with photos when safe. Sitters may leave for work, errands, meals and other scheduled services
Is overnight care the same as 24-hour care?
No. Overnight care includes an overnight presence and scheduled care, but it is not continuous 24-hour supervision. It is best for pets that can safely remain alone during normal workday periods.
Can I purchase constant care?
Constant care may be available by advance request at $30 per hour with a two-hour minimum, or $40 per hour on designated holidays. It is subject to sitter availability and is not guaranteed.
What are your service hours?
Regular pet-care services are scheduled between 7:00 a.m. and 9:00 p.m. Routine arrivals and departures after 9:00 p.m. are not guaranteed.
What is a service window?
Requested services are assigned a confirmed time window, generally two hours, to allow for travel, traffic, weather and the needs of other pets. Time-sensitive medication requests must be discussed and approved in advance.
Does an overnight sitter wait until I return home?
Not automatically. When a client returns after 9:00 p.m., the sitter may complete the evening routine and depart during the confirmed window if the pet can safely remain alone. Continuous presence requires separately approved constant care.
What happens if my return is delayed?
Contact us immediately through the approved business channel. Depending on the pet’s needs and team availability, we may add a drop-in visit, constant care or another overnight. Additional care is not guaranteed until confirmed and is charged at the current rate.
How often will I receive updates?
Overnight clients receive at least three updates each day. Dog-walk and drop-in clients receive a written update and photo after each completed service when safe.
Do you administer medication?
Medication assistance may be available after the instructions, pet behavior and sitter qualifications are reviewed. All medication must be disclosed and documented in advance. We may decline any task that cannot be performed safely.
Do you care for aggressive pets?
We review behavior individually, but we do not accept pets presenting an unmanaged bite, lunge or aggression risk. Food or toy guarding must be disclosed and must not prevent safe care.
Are you insured?
Yes. Genuine Love Pet Care is insured.
Will Vanessa personally provide every service?
Not necessarily. Depending on location and availability, an approved team member may provide care. The company manages the booking and will communicate who is assigned. A specific sitter cannot be guaranteed.
Is a meet-and-greet required?
Yes. A successful meet-and-greet and completion of required forms are part of the new-client approval process. Additional meetings or training visits may be billed.
How do I reserve dates?
Create your client profile, submit the request, complete the required forms and pay the deposit after availability is approved. Dates are not reserved until you receive written confirmation.
What must I provide for an overnight sitter?
Clients must provide a clean, safe sleeping area with a proper bed or suitable sofa bed, freshly cleaned bedding, a clean bathroom, towels and working utilities. Sitters are not expected to sleep on the floor or a makeshift mattress.
Can visitors or workers enter during service?
All expected visitors, relatives, housekeepers, contractors or workers must be disclosed before service. Shared access may affect whether we can safely accept or continue the booking.
Are cameras allowed?
Lawfully placed cameras are permitted when disclosed in advance. Cameras are not allowed in bathrooms, the sitter’s sleeping area or private changing areas. Hidden or undisclosed cameras may result in service termination.
Do you use home alarm systems?
Alarm arrangements must be approved before service. If an alarm will be used, the client must provide a unique code, passphrase and tested written instructions. Otherwise, the alarm should remain disarmed during service.
Does overnight care include housekeeping?
No. We clean pet-related accidents and keep the areas we use orderly, but we do not provide deep cleaning, client laundry, household dishes, bedding service or unrelated household chores.
Do holiday prices apply for the entire weekend?
No. Holiday pricing applies only to the designated holiday dates published by Genuine Love Pet Care. A weekend is not automatically charged at the holiday rate.
Still Have Questions?
If you have a question about your pet’s care, service area, availability or booking process, create your client profile and tell us about your needs.